Managing your data
To all our Stakeholders,
UEM Sunrise Berhad, its subsidiaries and associate companies (“UEM Sunrise” or “We”) respect your right to privacy and we are committed to protecting your personal information. In UEM Sunrise, we take privacy seriously and all our practices are in line with the requirements under the Personal Data Protection Act 2010 (“PDPA”).
The Privacy Policy (the “Policy”) explains the types of Personal Information that we collected, how we use it and for what purposes, under which conditions that we may disclose it to others as well as how we protect your Personal Information. We encourage you to read it to fully understand our practices and commitment towards keeping your personal data secured.
Privacy Policy
We, UEM Sunrise Berhad (Company No.: 200801028815 (830144-W)), our subsidiaries and associate companies (collectively, “UEM Sunrise” or “The Company”) respect your right to privacy and we respect all Personal Information you provide to us.
We are committed to protecting all Personal Information kept by us. UEM Sunrise is bound by the Personal Data Protection Act 2010 (“PDPA”) and all other applicable law in Malaysia in respect of privacy protection which set out a number of principles concerning Personal Information and consumer protection in Malaysia.
For the purpose of this Privacy Policy:
“Authorised Third Parties” means UEM Sunrise’s bankers, professional advisors, agents, consultants, contractors, business partners, agents or third-party suppliers or service providers with whom UEM Sunrise enters into an agreement, and any such third party requested or authorised by you for any of the Purposes below;
“UEM Sunrise”, “we”, “us” or “our” means collectively, UEM Sunrise Berhad, a company incorporated in Malaysia and having its registered office at Level U6, Block C5, Solaris Dutamas, No. 1, Jalan Dutamas 1, 50480 Kuala Lumpur, its subsidiaries and associate companies;
“Personal Information” means any personal information relating to you that you have provided to UEM Sunrise or made available to UEM Sunrise;
“Sensitive Personal Information” comprises information as to your physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, commission or alleged commission of any offence, or any other Personal Information designated as such; and
“Services” comprises any communications, information or other products or services provided by UEM Sunrise to you.
- Personal Information
- We may obtain your Personal Information from various sources including the forms which you fill in when you register or apply for or express an interest in our Services.
- The types of Personal Information we may obtain about you are:
- contact information;
- business contact information;
- username and password to access our Services;
- financial information;
- employment information;
- medical records;
- social media identifier; and
- other information (such as shopping behaviour and preferences, language preference, age, date of birth, gender and family status).
- It is obligatory that you supply us with your Personal Information marked with an asterisk (*) in our forms (collectively, “compulsory Personal Information”). If you fail to supply us the compulsory Personal Information, we may refuse to process your personal data for any of the Purposes and/or result in us being unable to offer you our Services.
- We may also obtain your Personal Information from publicly available information systems and reporting agencies in connection with our contract with you.
- Use Of Personal Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- to communicate with you;
- to provide Services to you;
- to process your payment transactions;
- to respond to your inquiries;
- to administer your participation in contests;
- to conduct internal activities;
- to conduct market surveys and trend analysis;
- to provide you with information on products and services of UEM Sunrise;
- for other legitimate business activities of UEM Sunrise;
- for such other purposes in relation to your contract with UEM Sunrise;
- for accounting or reporting purposes;
- for customer loyalty, privilege, improvement, appreciation, recognition, benefits, rewards, rebates, discounts and other engagements programmes, marketing and promotional activities and such other strategic alliances;
- for marketing profiling activities regarding to UEM Sunrise latest projects, products or services;
- to send out invitation for UEM Sunrise present and future project launches, events and exhibitions;
- for processing of relevant documents for our projects and services;
- to send information, updates and corporate information by postage, email, text messages or social media about our products or services that UEM Sunrise think may interest you;
- to maintenance and upkeep of customer’s records and data;
- for registration and maintenance of UEM Sunrise Vendor Listing System; and
- to send out invitations for UEM Sunrise present and future tendering/contracting exercises.
(collectively, “Purposes”).
- Information Sharing
- We may need to share your Personal Information with Authorised Third Parties who perform services on our behalf. We do not authorise the Authorised Third Parties to use or disclose the information except as necessary to perform certain services on our behalf or comply with legal requirements. We require the Authorised Third Parties by contract to appropriately safeguard the privacy and security of Personal Information they process on our behalf.
- Personal Information Protection Principles
- If you are below the age of 18, you should ensure that you obtain the prior consent of your parents or legal guardian before using UEM Sunrise’s Services.
- Any individual who have provided his/her Personal Information prior to this Policy, may contact UEM Sunrise using the contact details set out below to know what types of Personal Information have been processed and the purpose for the processing.
- UEM Sunrise will not process Personal Information without your prior consent, except for the Purposes and where it is required or permitted under Malaysian law.
- UEM Sunrise may, however, need to work with Authorised Third Parties for the Purposes or to provide part or all of UEM Sunrise’s Services and/or other services to you or to perform market research and statistical analysis. In such situations, UEM Sunrise will share your Personal Information as is necessary for the Authorised Third Party to perform these services, on a strictly confidential basis. These parties are not allowed to process your Personal Information disclosed to them except for the limited purpose of providing the particular service for UEM Sunrise.
- It may be necessary to transfer your Personal Information to other entities or service providers located in countries outside Malaysia and you consent to the transfer of your Personal Information outside Malaysia. This may happen where UEM Sunrise’s servers or suppliers and service providers are based outside Malaysia or where you use the Services from countries outside Malaysia. In these instances, UEM Sunrise will take steps to ensure that your privacy rights are respected in accordance with this Policy.
- UEM Sunrise takes all reasonable precautions to ensure that the Personal Information that we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information that you provide.
- You can have access to your Personal Information that UEM Sunrise has in its possession or control and may request that your Personal Information be corrected for purposes of accuracy and completeness, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to and/or correcting your information.
- UEM Sunrise reserves the right to refuse to provide you with a copy of or to correct your Personal Information by providing a written explanation for such refusal.
- You may at any time withdraw your consent previously given to us. If you withdraw your consent, we will no longer be able to provide the Services to you.
- Sensitive Personal Information
- Where required under Malaysian law, UEM Sunrise will obtain written consent from you before we process your Sensitive Personal Information.
- UEM Sunrise will process Personal Information or Sensitive Personal Information without your consent only in those limited circumstances as permitted by Malaysian law..
- IP Addresses And Cookies
- When you visit UEM Sunrise's sites, its web servers generally record anonymous information such as the time, date and URL of the request. This information assists UEM Sunrise to improve the structure of its websites and monitor their performance. From time to time UEM Sunrise may also use Authorised Third Parties to analyse this anonymous information.
- UEM Sunrise also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. UEM Sunrise collects and manages IP addresses as part of the service of providing internet session management and for security purposes.
- UEM Sunrise’s websites may transmit a “cookie” to your computer. A cookie is a package of data that allows UEM Sunrise’s server to identify and interact more effectively with you without having to spend time on identifying each user, thereby also providing additional login convenience. You may configure and personalize its current browser to refuse, reject or delete such cookies.
- Interest Based Advertising
- Interest Based Advertising is a way of making advertisements more relevant to you based on Personal Information provided by you. In order to provide you with Interest Based Advertising, UEM Sunrise may collect information about your activities and use that information to associate you with one or more pre-defined interest categories. UEM Sunrise may periodically provide you advertisements that are tailored to your interests.
- UEM Sunrise may from time to time, contact you on behalf of external business partners about particular goods, offers or services that may be of interest to you. In those cases, Personal Information that may identify you will not be transferred to the third party. All communication from UEM Sunrise will be sent to you by UEM Sunrise.
- If you do not wish to receive our promotional updates you may opt-out of receiving these communications by emailing us at [email protected]. Please note that should you decide to “opt-out”, we may not be able to provide you with certain Services and your subscription to or application for certain Services may be declined, denied or refused by UEM Sunrise.
- Contacting UEM Sunrise
You may submit your written request, between 9.00 am and 5.00 pm, Monday to Friday, if:
- you have any questions in relation to this Privacy Policy; or
- for access to, or correction of, your Personal Information or limit the processing of your Personal Information upon payment of a prescribed fee as per Personal Data Protection (Fees) Regulations 2013;
by post or email to UEM Sunrise’s representative as set out below:
Address
UEM SUNRISE BERHAD
Level U2, Block C5
Solaris Dutamas
No.1 Jalan Dutamas 1
50480 Kuala Lumpur
Malaysia
Tel
+603 2711 8008
Email
[email protected]
UEM Sunrise's Terms of Use
This Terms of Use outlines how UEM Sunrise ("we," "us," or "our") collects, uses, and shares personal information from users ("you" or "your") of our website and social media platforms (including and not limited to Facebook, Instagram, TikTok, YouTube, LinkedIn & Twitter). By using the social media platforms, you consent to the collection, use, and sharing of your personal information in accordance with this terms of use.
UEM Sunrise’s social media platforms are catered for community members to reach and learn about UEM Sunrise through information, pictures and video concerning our initiatives and programmes. The goal of UEM Sunrise is to provide insightful information about the company and encourage an open and respectful dialogue relating to specific issues/topics covered in our posts, tweets and other multimedia.
We reserve all rights relating to the company's social media channels, including but not limited to (i) adding, removing, or modifying any content, (ii) blocking disruptive users, and (iii) discontinuing any of our social media channels at any time without prior notice. Discussion of property and real estate investment and any other property and real estate-related topics should never be construed as professional advice by UEM Sunrise, and you are advised to consult with your own relevant experts.
UEM Sunrise may, at its sole discretion, delete irresponsible, inappropriate content or content that is otherwise inconsistent with the purpose of the UEM Sunrise social media channels; namely, dissemination and sharing of on-topic, appropriate content. UEM Sunrise reserves the right to block or hide or remove the content of any user that fails to follow these Terms of Use. Examples:
• Defamatory, malicious, obscene, intimidating, discriminatory, harassing or threatening comments or hate propaganda;
• Calls to violence of any kind;
• Activity that violates any law or regulation;
• Attempts to target UEM Sunrise or UEM Sunrise followers to offer goods or services, of either a commercial or private nature;
• Spam directed at UEM Sunrise or any of UEM Sunrise’s followers, including any form of automatically generated content or repeatedly posting the same content;
• Content that includes advice that may be unsolicited and/or unverified;
• Content deemed to constitute an unapproved use of any of our products or is otherwise false or misleading;
• Any potential infringement upon any intellectual property rights, including but not limited to, brand names, trade names, logos, copyrights or trade secrets of any person, business or place;
• Other content deemed to be off-topic or to disrupt the purposes of the channel, its followers, and its sense of community and acceptance;
• Content that contains viruses and/or Trojan horses or other computer code, files or programmes that will interrupt, damage or limit the functionality of any computer software/hardware or telecommunications;
• Content posted by fake or anonymous users;
• Content that is political in nature;
• Content that is insensitive to religious beliefs;
• Content that has hyper-links to other sites that have content that falls within the descriptions set forth above
Your feedback is valuable to our organisation, kindly reach out to RIA, the virtual CHIEF to log any complaints or queries about any of our products via live chat. Alternatively, you may also contact our Customer Contact Center, the official channel for customer feedback and inquiries, at 1800 888 008 or +603-2711 8008 (for international calls), Monday to Sunday from 9.00 am to 6.00 pm (excluding Public Holiday) or email us at [email protected].
Please keep in mind that UEM Sunrise does not create, control, represent, or endorse any opinions or statements expressed by others within its social media channels, including those that Follow/Like/Tweet/Share UEM Sunrise and those Followed/Liked/Tweeted/Shared by UEM Sunrise and that any content posted by anyone other than UEM Sunrise is the responsibility of the submitter and not UEM Sunrise.
You should understand that the content you submit to our social media channels is public and will be treated as non-confidential and will not place UEM Sunrise under any specific obligation to you. This means UEM Sunrise is free to disclose and use the ideas contained in the content for any purpose whatsoever without any liability or compensation to you and that we shall be entitled to use similar or related ideas previously known to us, developed by our employees, or obtained from other sources.
You agree that by posting content on our social media channels, you grant us a worldwide, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit and display and distribute such content in any and all media or distribution methods now known or later developed. Further, by submitting the content, you represent and warrant to UEM Sunrise that you own the content submitted, and that UEM Sunrise’s use of the content will not violate the rights of any third party, including, but not limited to copyright rights; and that you will defend and hold UEM Sunrise harmless from any and all claims arising therefrom. By submitting the content, you waive any right to inspect or approve of such uses and agree to hold harmless UEM Sunrise and all others identified above from any and all claims you, your heirs, executors or assigns may at any time have against UEM Sunrise on account of the granting of the license or arising out of UEM Sunrise’s use of the content.
The trademarks displayed on our social media page / channel / site belong to, or are licensed to UEM Sunrise. Nothing contained on this page / channel / site should be construed as granting any license or right to use any trademark displayed on this page / channel / site. Your use / misuse of the trademarks displayed on this page / channel / site, or on any other content on this website, except as provided for in these Terms of Use is strictly prohibited.
You shall indemnify and hold UEM Sunrise, its subsidiaries, affiliates, employees, agents, officers and directors (“the Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of the content other than as expressly authorised in these Terms of Use. You agree that the Indemnified Parties shall have no liability in connection with any such breach or unauthorised use, and you agree to indemnify any and all losses, damages, costs, expenses, penalties and/or fees incurred by the Indemnified Parties in connection therewith.
You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of this site or information accessed from this site or non-compliance of the Terms of Use.
UEM Sunrise does not warrant that the functions or content contained in this site will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or other harmful components. UEM Sunrise shall have no liability or any responsibility whatsoever for any losses or damages suffered or caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website.
UEM Sunrise does not warrant or make any representation regarding use or the result of use of the content in terms of accuracy, reliability, timely or otherwise. UEM Sunrise makes no warranties that your use of the content will not infringe the rights of others and assumes no liability or responsibility in this regard.
UEM Sunrise shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this social media page / channel / site or arising from any other page / site you access through a link from this social media page / channel / site or from any actions we take or do not take as a result of any private messages you send us.
This page is intended for a global audience. All Terms and Conditions of our social media pages may be changed by UEM Sunrise at its discretion at any time without notice.
You agree that any controversy or claim arising from or pertaining to the use of this social media page / channel / site shall be governed by Malaysian law and be submitted to the exclusive jurisdiction of the courts of Malaysia.
UEM Sunrise’s Personal Data and Privacy Policy UEM Sunrise Berhad and/or UEM Sunrise Group (“UEM Sunrise”) views and treats your Personal Data seriously.
We have therefore developed a Privacy Policy that guides how UEM Sunrise collect, process, use, disclose, transfer, and store your Personal Data. Kindly study this Privacy Policy and understand your rights on the matter.