Carrying Out Sustainable Solutions

We strive to implement sustainable solutions across all stages of the project lifecycle from design to tender processes and up till completion.

Introduction

It is our commitment to ensure sustainability is embedded in everything we do for better living. Here are the benefits of sustainable homes:

Lower expenses

Lower expenses

Save more through energy and water conservation as well as lesser waste generation.

Lower expenses

High environmental performance

Build with well-selected materials and passive design elements to create a comfortable home.

Lower expenses

A healthier lifestyle

Enjoy healthy living from the use of green materials, green landscape areas and workout spaces.

Lower expenses

Fostering a sustainable community

Motivate practices of the 3 Rs (reuse, reduce and recycle) and urban gardening within your living space.

Green Certification

Allevia

GreenRE Gold

KAIA Heights

GreenRE Silver

Solaris Parq Retail

GreenRE Bronze

Solaris Parq The Office

GreenRE Bronze

Solaris Parq The Suites

GreenRE Bronze

Project Quality Scoring

 

80

Estuari Gardens P1

77

Estuari Gardens P3

79

Estuari Gardens P3

84

Estuari Gardens P4

80

Almas

83

Aspira Lakehomes Phase 1

84

Serimbun 2A

82

Serimbun 2B

79

Aspira Lakehomes Phase 3

85

68° Avenue Package 1

84

68° Avenue Package 2

84

Aspira Square

Measures We Take For Better Quality and Performance

What is CIDB?

What is CIDB?

It stands for Construction Industry Development Board, formed with the purpose to build stable constructions by improving quality and productivity. It focuses on the importance of professionalism, innovation and greater quality of life to ultimately offer you the very best.

What is SHASSIC?

What is SHASSIC?

It stands for Safety and Health Assessment System in Construction and it is a method to assess and evaluate a contractor’s safety and health performance at the construction site.​

All our projects are evaluated by CIDB’s SHASSIC assessment to ensure only the very best for your future home. In addition, contractors must go through an ongoing CIDB SHASSIC Assessor-led assessment during the construction period and obtain a minimum 4-star rating. Every step of the way, we take measures to ensure optimal quality.

We’re pleased to have four of our projects achieve a 5-star rating in 2020 after undergoing the CIDB assessment. They stand as a testament to our high prioritisation for safety and health.

What is QLASSIC?

What is QLASSIC?

Quality Assessment System in Construction (QLASSIC): a system to evaluate the workmanship quality of the building construction based on the Construction Industry Standard. It acts as an objective tool to measure our work.

Through meticulous strategy planning, the Project Team Leader and QSHE(Quality, Safety, Health & Environment) team must work together to ensure contractors follow the construction drawings and specifications and comply with the required quality standards.

Through our continuous efforts, we have achieved an 83% QLASSIC score and an 90% SHASSIC score. In the future, we only hope to continue increasing these numbers.

Our Quality, Safety, Health and Environment (QSHE)
Performance Against Targets

Targets 2021 Status
83% QLASSIC score check icon
75% score in CSS check icon
50% reduction in NCR cross icon
< 30 Defect Per Unit check icon
> 80% scores in monthly QSHE Inspection cross icon
Zero fatality and Zero LTI cross icon
100% compliance on PPE cross icon
50% reduction in NOP & NOI cross icon
100% compliance with CIDB Green Card cross icon
90% SHASSIC Score check icon

Safety & Health

Taking care of the health and safety of everyone involved is very important to us. With that in mind, we adopted strict measures to safeguard everyone’s wellbeing:

Conduct comprehensive validation to evaluate the competencies of all contractor supervisor/safety officer safety supervisor

Conduct comprehensive validation to evaluate the competencies of all contractor supervisor/safety officer safety supervisor

Establish, implement and monitor the HSE Training Matrix for all staff and contractors

Establish, implement and monitor the HSE Training Matrix for all staff and contractors

Conduct construction-wide and company-wide HSE campaigns/drives

Conduct construction-wide and company-wide HSE campaigns/drives

Train all project teams/consultants and contractors on the HSE Fundamental approach

Train all project teams/consultants and contractors on the HSE Fundamental approach

We’re proud to say we have reduced the number of injuries and fatal accidents, all while maintaining zero property damages too! With this as our standard, we will continue to enhance our ways for better health and safety performance.

For Head Offices
Fatality Rate

Fatality Rate

Lost Time Injury Frequency Rate (LTIFR)

Fatality Rate/LTIFR

For Development Sites
Fatality Rate

Fatality Rate

Fatality Rate

Fatality Rate/LTIFR

2019 2020 2021
Number of fatalities 0 0 0
Annual average number of employees 1,711 1,511 1,163
Number of accidents 2 1 0
Total man-hours worked 2,472,192 2,430,872 2,456,256
2019 2020 2021
Number of fatalities 0 3 1
Annual average number of employees 28,512 20,614 27,521
Number of accidents 6 6 2
Total man-hours worked 3,635,840 4,136,392 5,724,368

Note: The rates were calculated based on 1,000,000 hours worked.

Contractor Safety and Health Statistics

2019 2020 2021
Number of minor injuries 5 4 1
Number of lost time injuries 1 0 1
Number of property damage 1 0 0
Number of fatal accidents 0 2 1
Total days of project operations 365 300 335
Man-hours worked without LTI 3,635,840 3,471,104 5,724,368
Total man-hours worked without LTI 3,943,792 1,646,756 5,172,336

Customer Satisfaction Measurement

We may be a property developer, but customer satisfaction lies at the core of what we do. We hold the responsibility to provide the best experience and exceed expectations in every way we can:

Land acquisition

Land acquisition

Focus on transit-connected land in densely populated areas for development

Design planning

Design planning

Maintain quality by adhering to the Design Quality Plan (DQP)

Detailed design

Detailed design

Adopt energy-efficient techniques and use Building Information Model (BIM), System Formwork and Industralised Building System (IBS) to reduce the carbon footprint

Sales & Marketing

Sales & Marketing

Perform a thorough inspection prior to vacant possession and the QLASSIC assessment by CIDB before the handover

Construction

Construction

Conduct internal monthly QHSE assessments on all ongoing projects to ensure high-quality work

Procurement

Procurement

Carry out QHSE assessments to select vendors who have the best track record in producing high quality products

Our key performance indicators consist of Customer Satisfaction Score (CSS), Customer Effort Score (CES), Net Promoter Score (NPS) and Core Value Engagement Score (CVES). The indicators show that we have performed well, as attested by an increase in Customer Effort and Net Promoter scores. We will continue to strive to get better.

Customer Satisfaction
Score (CSS) - 2021

77%

2020 (77%)
Increased 1%
Arrow Up

Customer Effort Score
(CES) - 2021

71%

2020 (70%)
Increased 8 points
Arrow Up

Net Promoter Score
(NPS) - 2021

+25

2020 (+17)

Core Value Engagement
Score (CVES) - 2021

73%

2020 (73%)
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